GENERAL CONDITIONS
All prices on our site are in HK dollars. Your credit card company will bill you with your local currency at the current exchange rate.
Your order is delivered 5-14 working days outside Hong Kong from the day you receive shipping confirmation email, provided such delivery is not delayed by external factors such as weather conditions in port of origin and port of destination, customs delays, strikes or quarantines…
When ordering outside of Hong Kong, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
TO AVOID A DELAY IN RECEIVING YOUR ORDER FROM CUSTOMS, WE STRONGLY SUGGEST:
Provide us your email and phone number, so we can send updates of your order via both contacts.
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
HOW ABOUT RETURNS?
We are confident in our products. If you are not satisfied with the product you can send us request for return to info@hockeyicon.com within 7 days starting from the day you receive your order.
Once we accept your return request and provide the address, you have to send out the return product(s) and provide the valid tracking number of the parcel within 7 days starting from the day you receive our acceptance on the return request.
To complete your return, we require a receipt or proof of purchase, the product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
Customers will bear their own costs to mail the product back to HOCKEY ICON to process the return.
*This policy is not applicable to customized eyewear. Custom eyewear is built to individual customer specifications and therefore cannot be returned once purchased.
HOW ABOUT DEFECTED OR DAMAGED ITEMS?
For damaged or defective goods, send us request for return at info@hockeyicon.com within 7 days starting from the day you receive your order.
Once we accept your return request and provide the address, you have to send out the return product(s) and provide the valid tracking number of the parcel within 7 days starting from the day you receive our acceptance on the return request.
To complete your return, we require a receipt or proof of purchase, the product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
HOCKEYICON will be responsible for the shipping cost of returning defected or damaged product(s) to process the return.
HOW ABOUT REFUNDS?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
There is often some processing time before a refund is posted. The actual times of the refund are subject to availability on the vendor or bank concerned. Please wait patiently and contact us at info@hockeyicon.com for further enquiries.
WHAT ABOUT SHIPPING FOR RETURNS?
Do not return your product(s) without first contacting our customer service team at info@hockeyicon.com. We will provide you with a specific return address. (Returns should not be sent to the shipping address listed on the parcel)
You will be responsible for paying for your own shipping costs to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, please ensure that product(s) are returned to us via “signed for delivery” and a “certificate of posting” is obtained. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery method are secure.